Returns Information


Exchange & Return Policy

  • Merchandise must be returned within 14 days of receipt.
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags, including any hangtags, attached.

U.S. Hassle-Free Returns

We offer a 14 day return guarantee. Returns and exchanges are accepted if a written return request is made within 14 days of the day the item is delivered to returns@blk-bluonline.com.  Items must not have been worn, altered or washed and must have all tags attached. For defective return requests, we will email you a pre-paid return label. After the return arrives in our warehouse, we will refund your credit card or ship an exchange, depending on what you requested.

* When returning items with our USPS Return Label, a $7 shipping cost will be deducted from your refund credit.

    International Returns

    You must return your items to the address below within 14 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

    Refunds and Processing

    • Refunds will be processed within approximately 7 to 10 business days after we receive your return.
    • Original shipping charges are non-refundable.
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